{"id":6502,"date":"2026-07-16T00:04:12","date_gmt":"2026-07-16T00:04:12","guid":{"rendered":"https:\/\/winebuy.com.br\/novosite\/?page_id=6502"},"modified":"2026-07-17T05:08:36","modified_gmt":"2026-07-17T05:08:36","slug":"politica-de-devolucao","status":"publish","type":"page","link":"https:\/\/winebuy.com.br\/novosite\/politica-de-devolucao\/","title":{"rendered":"Pol\u00edtica de Devolu\u00e7\u00e3o"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6502\" class=\"elementor elementor-6502\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bd1e67 e-con-full e-flex e-con e-parent\" data-id=\"9bd1e67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5846ad2 elementor-widget elementor-widget-html\" data-id=\"5846ad2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--\r\nWINEBUY \u2014 Pol\u00edtica de Devolu\u00e7\u00e3o\r\nConte\u00fado limpo extra\u00eddo da p\u00e1gina original.\r\nCole este bloco em um widget HTML do Elementor.\r\n-->\r\n\r\n<div class=\"wb-policy-page\">\r\n\r\n<style>\r\n@import url(\"https:\/\/fonts.googleapis.com\/css2?family=Lexend:wght@300;400;500;600;700&display=swap\");\r\n\r\n.wb-policy-page {\r\n    --wb-primary: #B4304C;\r\n    --wb-ink: #24191C;\r\n    --wb-body: #665B5E;\r\n    --wb-muted: #95898C;\r\n    --wb-paper: #FFFFFF;\r\n    --wb-cream: #FAF7F5;\r\n    --wb-line: #E8DFDC;\r\n    --wb-shell: 1120px;\r\n    --wb-copy: 820px;\r\n    --wb-gutter: clamp(22px, 5vw, 72px);\r\n\r\n    width: 100%;\r\n    max-width: 100%;\r\n    margin: 0;\r\n    overflow: clip;\r\n    color: var(--wb-ink);\r\n    background: var(--wb-paper);\r\n    font-family: \"Lexend\", Arial, sans-serif;\r\n}\r\n\r\n.wb-policy-page,\r\n.wb-policy-page *,\r\n.wb-policy-page *::before,\r\n.wb-policy-page *::after {\r\n    box-sizing: border-box;\r\n}\r\n\r\n.wb-policy-page a {\r\n    color: var(--wb-primary);\r\n    text-decoration: underline;\r\n    text-decoration-thickness: 1px;\r\n    text-underline-offset: 3px;\r\n}\r\n\r\n.wb-policy-page .wb-policy-shell {\r\n    width: 100%;\r\n    max-width: var(--wb-shell);\r\n    margin: 0 auto;\r\n    padding-right: var(--wb-gutter);\r\n    padding-left: var(--wb-gutter);\r\n}\r\n\r\n.wb-policy-page .wb-policy-header {\r\n    padding: clamp(72px, 8vw, 112px) 0 clamp(54px, 6vw, 82px);\r\n    background: var(--wb-cream);\r\n    border-bottom: 1px solid var(--wb-line);\r\n}\r\n\r\n.wb-policy-page .wb-policy-kicker {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 12px;\r\n    margin-bottom: 18px;\r\n    color: var(--wb-primary);\r\n    font-size: 10px;\r\n    font-weight: 700;\r\n    letter-spacing: .18em;\r\n    text-transform: uppercase;\r\n}\r\n\r\n.wb-policy-page .wb-policy-kicker::before {\r\n    content: \"\";\r\n    width: 34px;\r\n    height: 1px;\r\n    background: currentColor;\r\n}\r\n\r\n.wb-policy-page .wb-policy-header h1 {\r\n    max-width: 820px;\r\n    margin: 0;\r\n    color: var(--wb-ink);\r\n    font-size: clamp(38px, 4.8vw, 64px);\r\n    font-weight: 500;\r\n    line-height: 1.04;\r\n    letter-spacing: -.045em;\r\n    text-wrap: balance;\r\n}\r\n\r\n.wb-policy-page .wb-policy-summary {\r\n    max-width: 690px;\r\n    margin: 22px 0 0;\r\n    color: var(--wb-body);\r\n    font-size: clamp(15px, 1.25vw, 18px);\r\n    line-height: 1.8;\r\n}\r\n\r\n.wb-policy-page .wb-policy-body {\r\n    padding: clamp(72px, 8vw, 118px) 0;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content {\r\n    width: 100%;\r\n    max-width: var(--wb-copy);\r\n    margin: 0 auto;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content > :first-child {\r\n    margin-top: 0 !important;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content > :last-child {\r\n    margin-bottom: 0 !important;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content h2 {\r\n    margin: 58px 0 20px;\r\n    color: var(--wb-ink);\r\n    font-size: clamp(26px, 2.6vw, 36px);\r\n    font-weight: 500;\r\n    line-height: 1.18;\r\n    letter-spacing: -.03em;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content h3 {\r\n    margin: 42px 0 16px;\r\n    color: var(--wb-ink);\r\n    font-size: clamp(20px, 2vw, 27px);\r\n    font-weight: 500;\r\n    line-height: 1.25;\r\n    letter-spacing: -.025em;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content p {\r\n    margin: 0 0 24px;\r\n    color: var(--wb-body);\r\n    font-size: 15px;\r\n    line-height: 1.92;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content p > strong:first-child {\r\n    color: var(--wb-ink);\r\n    font-weight: 600;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content ul,\r\n.wb-policy-page .wb-policy-content ol {\r\n    display: grid;\r\n    gap: 12px;\r\n    margin: 0 0 28px;\r\n    padding-left: 24px;\r\n    color: var(--wb-body);\r\n}\r\n\r\n.wb-policy-page .wb-policy-content li {\r\n    padding-left: 6px;\r\n    font-size: 15px;\r\n    line-height: 1.78;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content blockquote {\r\n    margin: 42px 0;\r\n    padding: 8px 0 8px 24px;\r\n    color: var(--wb-ink);\r\n    border-left: 2px solid var(--wb-primary);\r\n    font-size: 19px;\r\n    line-height: 1.65;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content hr {\r\n    margin: 48px 0;\r\n    border: 0;\r\n    border-top: 1px solid var(--wb-line);\r\n}\r\n\r\n.wb-policy-page .wb-policy-content table {\r\n    width: 100%;\r\n    margin: 32px 0;\r\n    border-collapse: collapse;\r\n    font-size: 14px;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content th,\r\n.wb-policy-page .wb-policy-content td {\r\n    padding: 14px;\r\n    border: 1px solid var(--wb-line);\r\n    text-align: left;\r\n    vertical-align: top;\r\n}\r\n\r\n.wb-policy-page .wb-policy-content th {\r\n    color: var(--wb-ink);\r\n    background: var(--wb-cream);\r\n    font-weight: 600;\r\n}\r\n\r\n.wb-policy-page .wb-policy-note {\r\n    max-width: var(--wb-copy);\r\n    margin: 54px auto 0;\r\n    padding-top: 24px;\r\n    color: var(--wb-muted);\r\n    border-top: 1px solid var(--wb-line);\r\n    font-size: 11px;\r\n    line-height: 1.7;\r\n}\r\n\r\n@media (max-width: 680px) {\r\n    .wb-policy-page {\r\n        --wb-gutter: 20px;\r\n    }\r\n\r\n    .wb-policy-page .wb-policy-header {\r\n        padding-top: 62px;\r\n        padding-bottom: 48px;\r\n    }\r\n\r\n    .wb-policy-page .wb-policy-body {\r\n        padding: 62px 0;\r\n    }\r\n\r\n    .wb-policy-page .wb-policy-content p,\r\n    .wb-policy-page .wb-policy-content li {\r\n        font-size: 14px;\r\n        line-height: 1.82;\r\n    }\r\n\r\n    .wb-policy-page .wb-policy-content h2 {\r\n        margin-top: 46px;\r\n    }\r\n}\r\n\r\n@media print {\r\n    .wb-policy-page .wb-policy-header {\r\n        padding: 30px 0;\r\n        background: #FFFFFF;\r\n    }\r\n\r\n    .wb-policy-page .wb-policy-body {\r\n        padding: 30px 0;\r\n    }\r\n\r\n    .wb-policy-page a {\r\n        color: inherit;\r\n    }\r\n}\r\n<\/style>\r\n\r\n\r\n<section class=\"wb-policy-header\">\r\n    <div class=\"wb-policy-shell\">\r\n        <div class=\"wb-policy-kicker\">Documento institucional<\/div>\r\n        <h1>Pol\u00edtica de Devolu\u00e7\u00e3o<\/h1>\r\n        <p class=\"wb-policy-summary\">Condi\u00e7\u00f5es, prazos e procedimentos relacionados a devolu\u00e7\u00f5es.<\/p>\r\n    <\/div>\r\n<\/section>\r\n\r\n<section class=\"wb-policy-body\">\r\n    <div class=\"wb-policy-shell\">\r\n        <div class=\"wb-policy-content\">\r\n            <p>Quando a aquisi\u00e7\u00e3o de produto ocorrer fora do estabelecimento comercial (por telefone, em domic\u00edlio, atrav\u00e9s de internet ou por outro meio similar) o WineBuy ter\u00e1 o prazo de reflex\u00e3o de 7 (sete) dias corridos, a contar da data do recebimento do produto.<\/p>\r\n<p>A contagem do prazo inicia-se a partir do dia imediatamente posterior \u00e0 contrata\u00e7\u00e3o ou recebimento do produto.<\/p>\r\n<p>A contagem n\u00e3o \u00e9 interrompida nos finais de semana ou feriados.<\/p>\r\n<p>Quando n\u00e3o h\u00e1 expediente do fornecedor no dia final do prazo de reflex\u00e3o, o direito do Cliente WineBuy se prorrogar\u00e1 para o primeiro dia \u00fatil subsequente.<\/p>\r\n<p>Para exercer o direito de arrependimento, o consumidor deve formalizar o pedido \u00e0 WineBuy, dentro do prazo estabelecido, atrav\u00e9s do e-mail <a href=\"https:\/\/winebuy.com.br\/novosite\/contato\/\">contato@winebuy.com.br<\/a> ou pelo <a href=\"https:\/\/winebuy.com.br\/novosite\/contato\/\">Fale Conosco<\/a>.<\/p>\r\n<p>Se o Cliente WineBuy exercer o direito de arrependimento previsto, os valores eventualmente pagos, a qualquer t\u00edtulo, ser\u00e3o devolvidos ou estornados do cart\u00e3o de cr\u00e9dito, no prazo de at\u00e9 15 (quinze) dias ou de acordo com a pol\u00edtica de estornos do cart\u00e3o de cr\u00e9dito utilizado para pagamento.<\/p>\r\n<p>Por se tratar de produto perec\u00edvel, as garantias dos produtos s\u00e3o dadas pelos fabricantes, elas s\u00e3o indicadas no r\u00f3tulo dos produtos e o consumo dever\u00e1 ocorrer conforme recomenda\u00e7\u00e3o.<\/p>\r\n<ol>\r\n<li>Caso o Cliente constate:<\/li>\r\n<li>Qualquer v\u00edcio ou defeito de fabrica\u00e7\u00e3o ou viola\u00e7\u00e3o do lacre da embalagem,<\/li>\r\n<li>\u00a0Que o produto chegou quebrado <a href=\"https:\/\/exanimofragrance.com\/\"><\/a> ao destino quando adquirido via compra on-line,<\/li>\r\n<li>Altera\u00e7\u00e3o no sabor, aroma, textura e aspecto visual.<\/li>\r\n<\/ol>\r\n<p>Dever\u00e1 entrar em contato com a WineBuy, no prazo estabelecido pelo C\u00f3digo e Defesa do Consumidor, de at\u00e9 30 (trinta) dias contados a partir da emiss\u00e3o do comprovante fiscal correspondente do respectivo produto e\u00a0 seguindo as instru\u00e7\u00f5es que lhe forem passadas, enviar o produto a em sua embalagem original (incluindo acess\u00f3rios) e uma c\u00f3pia da Nota Fiscal.<\/p>\r\n<p>Os produtos devolvidos ser\u00e3o analisados pela WineBuy e, caso seja confirmado:<\/p>\r\n<ol>\r\n<li>O v\u00edcio ou defeito de fabrica\u00e7\u00e3o ou viola\u00e7\u00e3o do lacre da embalagem;<\/li>\r\n<li>que o produto chegou quebrado ao destino;<\/li>\r\n<li>ocorreu altera\u00e7\u00e3o no sabor, aroma, textura e aspecto visual.<\/li>\r\n<\/ol>\r\n<p>A WineBuy far\u00e1 a repara\u00e7\u00e3o, trocando o produto no prazo de at\u00e9 30 (trinta) dias corridos contados da solicita\u00e7\u00e3o feita pelo Cliente WineBuy. A respectiva troca <strong><u>n\u00e3o\u00a0<\/u><\/strong>ser\u00e1 efetuada caso sejam constatados quaisquer ind\u00edcios de manipula\u00e7\u00e3o diversa da recomendada ou mau uso do produto.<\/p>\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Documento institucional Pol\u00edtica de Devolu\u00e7\u00e3o Condi\u00e7\u00f5es, prazos e procedimentos relacionados a devolu\u00e7\u00f5es. Quando a aquisi\u00e7\u00e3o de produto ocorrer fora do estabelecimento comercial (por telefone, em domic\u00edlio, atrav\u00e9s de internet ou por outro meio similar) o WineBuy ter\u00e1 o prazo de reflex\u00e3o de 7 (sete) dias corridos, a contar da data do recebimento do produto. A [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-6502","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/winebuy.com.br\/novosite\/wp-json\/wp\/v2\/pages\/6502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/winebuy.com.br\/novosite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/winebuy.com.br\/novosite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/winebuy.com.br\/novosite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/winebuy.com.br\/novosite\/wp-json\/wp\/v2\/comments?post=6502"}],"version-history":[{"count":7,"href":"https:\/\/winebuy.com.br\/novosite\/wp-json\/wp\/v2\/pages\/6502\/revisions"}],"predecessor-version":[{"id":6573,"href":"https:\/\/winebuy.com.br\/novosite\/wp-json\/wp\/v2\/pages\/6502\/revisions\/6573"}],"wp:attachment":[{"href":"https:\/\/winebuy.com.br\/novosite\/wp-json\/wp\/v2\/media?parent=6502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}